Staying connected and rebuilding stability

When Colin was referred to The Marie Trust’s Hospital Outreach Service from a mental health ward, he was struggling with his housing, finances and mental health.

His flat needed urgent repairs, he had no heating or hot water, and rising energy costs had left him in debt. He was also finding it difficult to manage bills, afford food and stay connected with services.

“I’ve run out of gas, electricity and food, and my debt has gone up. I’m robbing Peter to pay Paul.”

David, the Hospital Outreach caseworker, contacted Colin’s housing association to arrange repairs and help make his home safe to return to. He also supported Colin to apply for help with his energy debt, access food and fuel support, and review his benefit entitlement.

Colin did not have a phone, so The Marie Trust provided him with a mobile phone and six months of data. This allowed him to remain in contact with David and other services after leaving hospital.

“Before this, I didn’t have any support — none whatsoever. I’m 52 and had been doing this by myself.”

Support continued after discharge, helping Colin work towards greater financial stability and feel less isolated.

“I’m doing okay now. I’m up and down.”

Colin’s story shows how practical support with housing, finances and communication can help someone feel safer, remain connected and begin rebuilding stability after leaving hospital.